It is important that you read and understand our Privacy Policy and Cookies Policy, which form an integral part of these Terms and Conditions.

These Terms and Conditions (also referred to as the “Agreement”, “Terms” or “Terms of Service”) are made by and between Multiwyre Payment Ltd (also referred to as “Multiwyre”, “MYR”, “Company”, “we”, “us” or “our”) and you (“you”, “your”, “Client”, “user”) who access and/or use our website and services.

For the purposes of this Agreement, the Company and the Client shall collectively be referred to as the “Parties.”

By using this Website and/or the Services, you accept these Terms in full and without qualification. If you disagree with these Terms (or any part of them), you must immediately cease using the Website and the Services.

PLEASE MAKE SURE YOU HAVE READ THESE TERMS CAREFULLY AND UNDERSTOOD EVERYTHING. IF YOU DO NOT UNDERSTAND ANY PROVISION, PLEASE CONTACT US. WE MAY UPDATE THESE TERMS AT ANY TIME WITHOUT NOTICE. YOU SHOULD REVIEW THIS PAGE PERIODICALLY TO ENSURE YOU ARE AWARE OF THE CURRENT VERSION.

Company Information

Company name: Multiwyre Payment Ltd
Brand: Multiwyre (MYR)
Registered jurisdiction: Canada (and/or other jurisdictions through affiliates, as applicable)
Registered address: 329 Howe Street #1591, Vancouver, BC V6C3N2, Canada
Company registration number: BC1546615
Fintrac Registration number : C10001633
Contact email: info@multiwyre.com

Note: If Multiwyre provides regulated services in specific jurisdictions (e.g., MSB/EMI/PI registrations), the relevant authorisation details may be published on the Website and/or provided during onboarding.

1. Our Activities and Regulations

The Company provides payment-related services and related products as made available via the Website and/or through contractual arrangements with Clients.

The Company is subject to applicable laws and regulatory requirements in the jurisdictions where it operates and actively adopts best practices and internal risk thresholds relevant to payment services, AML/CTF compliance, fraud prevention, and safeguarding of client funds (where applicable). In particular, we adhere to identification, monitoring, and reporting obligations required under applicable anti-money laundering and counter-terrorist financing laws.

2. Eligibility

To be eligible to use our Services, you must be at least 18 years old.

• If you are an individual opening an account, you represent and warrant that you are acting for your own benefit and not on behalf of any third party.
• If you are opening a corporate account, you represent and warrant that you are an authorised person (e.g., director, officer, or duly authorised agent) acting on behalf of the corporate entity.

All Services must be used solely for your own account or the account of the corporate entity you represent, and not for any other person or entity.

3. Acceptable Use

You agree to use the Website and the Services in compliance with all applicable laws and regulations and not to engage in illegal, fraudulent, deceptive, or abusive activity.

We reserve the right to restrict, suspend, or terminate your access to the Services if you violate these Terms or if we reasonably suspect unlawful activity, policy breaches, or elevated risk.

4. Our Services

4.1 Opening a Multiwyre Account

In order to use some or all of our Services, you may be required to open an account (“Account”) via our Website and provide certain information.

For legal and compliance reasons, all information you provide during sign-up and at any time thereafter must be complete, accurate, and truthful. You are responsible for keeping your contact information (including address, email, and phone number) up to date.

We may refuse to provide, or may discontinue providing, the Services to any person or entity at any time, for any reason, subject to applicable law.

You represent and warrant that all information you provide in connection with your Account or use of the Services is true, accurate, current, and complete.

Duplicate Accounts

We reserve the right to refuse the creation of duplicate accounts for the same user due to security and identification requirements. If duplicate accounts are detected, we may close or merge such accounts without notice where permitted by law.

Verification (KYC/AML)

Where required by law and/or our policies, we will verify your identity and other information. Minimum requirements may include (as applicable):

• Business documents (e.g., formation documents, shareholder/ownership documentation, relevant agreements, lease agreements);
• Beneficial ownership documentation (e.g., government-issued photo ID, proof of address);
• Financial records (e.g., bank statements, processing history, financial statements, tax filings).

You authorise us to make inquiries we consider necessary to verify your identity and eligibility, directly or through third parties (including checks against commercial databases and other lawful sources). We may restrict, suspend, or close your Account if we cannot obtain or verify required information.

4.2 Money Transfers

Multiwyre may offer international money transfer services. You may initiate a transfer via the Website to an identified recipient (individual or legal entity) as a single transaction.

Transfers must be funded using the payment methods we make available (e.g., bank transfer and/or other methods as offered). You must keep your profile information up to date before initiating a transfer.

Each time you make a transfer, these Terms apply.

We may refuse, delay, suspend, or terminate a transfer and/or access to this service in circumstances including (but not limited to):

• incorrect or false information about you or the recipient;
• breach of these Terms;
• inactivity of your Account for 12 months;
• suspected unlawful purpose, fraud, sanctions exposure, or other prohibited activity.

We may monitor transactions for suspicious activity and fraud. If we suspect unlawful use or breach of these Terms, we may suspend or permanently disable your Account.

You must provide correct recipient/beneficiary details (e.g., account name, IBAN/account number, SWIFT/BIC, and any other required information). Incorrect details may delay payment or cause funds to be misdirected.

We reserve the right, at our sole discretion, to refuse acceptance of a transfer where:
(a) acceptance would violate applicable law or duty;
(b) acceptance could subject us to action by a government or regulator;
(c) the transfer is associated with fraud/illegal activity or intended for an unlawful purpose; or
(d) refusal is required under our internal policies.

Where permitted, we will endeavour to provide a reason for refusal.

4.3 Uploading Money

If your Account supports balances, you may upload money in supported currencies to:
(i) convert currency; (ii) send money; and/or (iii) hold a balance.

Funding methods may include bank transfer, card payments, or other options provided by third parties. We may change, limit, or discontinue any funding method at any time.

We will credit your Account once funds are received. We are not responsible for funds until they are received by us (or our safeguarding/partner institutions, as applicable). Certain methods may be credited subject to reversal.

4.4 Currency Conversion

Our Services may include currency conversion. A conversion fee may apply and will be disclosed at the time of the request.

We may use integrated counterparties and/or liquidity providers to obtain rates. We reserve the right to refuse any conversion request (including where information is incorrect, funds are insufficient, or where we suspect prohibited activity such as unauthorised trading).

Each conversion is assigned a unique transaction identifier shown in your Account history, which you should quote in communications with us.

5. Account Maintenance

We may apply limits, caps, and controls on the Services at our sole discretion (e.g., minimum/maximum transaction size, daily volume limits, velocity controls), including for compliance and risk management.

6. Suspension or Termination of Access

We may suspend or terminate your access to the Website, your Account, and/or the Services at any time if:

• you breach these Terms;
• we reasonably believe your use creates risk or legal exposure for us;
• we suspect fraud, unlawful activity, sanctions exposure, or misuse; or
• you have not accessed your Account for more than 12 months.

Any suspension/termination may include removal of materials uploaded by you, where applicable. We will not be liable for suspension/termination where permitted by law.

7. Account Closure

You may request closure of your Account by contacting us at info@multiwyre.com (or via any available in-platform method) and ceasing use of the Services. Once closed, you will lose access to the Services.

8. Fees and Charges

We provide Services on a fee basis. Applicable fees/commissions will be disclosed at the time you initiate a transaction, transfer, or exchange.

Where a fee is miscalculated, we may adjust the difference against your available balance or invoice you for outstanding amounts (payable within 15 calendar days). If fees are overcharged, we will restore the wrongly withheld amount.

9. Retention of Account Information

We may retain account information, communications, and other records for document retention, fraud prevention, legal, and compliance purposes, including after account closure, as described in our Privacy Policy.

By using our Services, you consent to processing of personal data as described in our Privacy Policy. We may be legally required to process personal data for AML/CTF, fraud prevention, and other compliance purposes.

10. Customer Service and Complaints

If you are not satisfied with our Services or believe a transaction has not been executed correctly, contact us as soon as possible:

• Email: info@multiwyre.com
• Mail: [Insert postal address]

11. Restricted Activities, Jurisdictions, and Persons

To access or use the Services, you represent and warrant that:

(i) you are not located in, and will not use the Services in connection with, any country or region subject to comprehensive sanctions or embargoes;
(ii) you are not listed on any government list of prohibited or restricted parties; and
(iii) you will not use the Services for or in connection with any sanctioned person, entity, organisation, or jurisdiction.

We may restrict or refuse Services based on sanctions screening, regulatory requirements, and risk policies.

12. Account Security – User Obligations

You are responsible for maintaining the confidentiality of your credentials and for all activity on your Account. You must:

• use a strong password;
• keep credentials secure;
• promptly notify us if you suspect compromise.

We are not liable for losses resulting from your failure to safeguard credentials, to the fullest extent permitted by law.

13. No Warranty

Unless otherwise specified, the Website and Services are provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, or free from harmful components, or that defects will be corrected.

14. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, special, incidental, consequential, exemplary, or punitive damages, or for loss of profits, revenues, data, goodwill, or other intangible losses arising from or related to use of the Website or Services.

Our total liability for any claim arising in connection with the Services or these Terms shall not exceed the fees earned by us in connection with your use of the Services during the six (6) months immediately preceding the event giving rise to the claim, except where liability cannot be limited by law (e.g., certain categories of gross negligence/wilful misconduct in some jurisdictions).

15. Do Not Rely on Information on This Site

Content on the Website is for general information only and may not be accurate, complete, or up-to-date. It is not professional advice. You should seek independent professional advice before acting or refraining from acting based on Website content.

16. Intellectual Property

All intellectual property rights in the Website and associated materials (including trademarks, trade dress, text, graphics, code, and content) are owned by or licensed to the Company. Nothing in these Terms transfers any right, title, or interest to you.

You may not republish, sell, rent, sublicense, display, reproduce, duplicate, copy, exploit, modify, or redistribute Website materials without our prior written consent.

17. Banned Activities

The Website and Services may only be used for lawful purposes. You must not:

• violate any applicable law or regulation;
• exploit or harm minors;
• transmit materials that do not comply with these Terms;
• republish/redistribute data from our communications/analytics without permission;
• use automated means to access the Website;
• create financial products based on the Services;
• interfere with proper working of the Website;
• use the Services in a manner that could harm our reputation or that of our affiliates/partners.

18. Payment Service Provider Relationship

Our relationship with you is as a payment service provider. We are an independent contractor and not your agent, trustee, or fiduciary, unless required otherwise by applicable law.

19. Indemnity

You agree to indemnify and hold harmless the Company from any losses, damages, costs, liabilities, and expenses (including legal fees) arising out of your breach of these Terms or any claim that you have breached these Terms.

20. Links

The Website may include links to third-party websites for convenience. We do not endorse and are not responsible for third-party content.

Your use of third-party sites is subject to their policies, including privacy policies.

21. Entire Agreement

These Terms, together with policies referenced herein and published on the Website, constitute the entire agreement between you and the Company regarding the Services and supersede prior agreements or understandings.

Terms that by their nature should survive termination will survive.

22. Severability

If any provision is held unlawful or unenforceable, the remaining provisions remain in effect. Where possible, an unlawful provision will be modified to the minimum extent necessary to make it enforceable.

23. Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent. We may transfer our rights and obligations to affiliates or in connection with restructuring, sale, acquisition, or similar transactions.

24. Force Majeure

We are not liable for failure or delay in performance due to events beyond our reasonable control, including acts of God, pandemics, natural disasters, power outages, internet disruptions, war, strikes, embargoes, and government orders.

25. Updates

We may revise these Terms at any time. Changes take effect when posted on the Website (or as otherwise stated). You are responsible for checking these Terms periodically.

26. Advice and Content Disclaimer

No content provided via the Website or Services constitutes legal, accounting, financial, tax, or other professional advice.

27. Interpretation

Unless the context requires otherwise, references to the plural include the singular and vice versa, and references to a part include the whole and vice versa. The term “including” means “including without limitation,” and references to “hereunder” or “herein” relate to these Terms and Conditions. Section headings are included for convenience only and do not affect the interpretation of any provisions.

28. Other Information

Our failure to act with respect to a breach of any of your obligations under this Agreement by you or others does not waive our right to act with respect to subsequent or similar breaches.

This Agreement, including any terms and conditions incorporated herein, is the entire agreement between you and us relating to the subject matter hereof, and supersedes any and all prior or contemporaneous written or oral agreements or understandings. This Agreement is between you and us. No other person shall have any rights to enforce any of its terms. This Agreement does not, and shall not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and us.

29. Governing Law and Jurisdiction

Unless mandatory local consumer law provides otherwise, these Terms are governed by the laws of Canada.

You and the Company irrevocably submit to the exclusive jurisdiction of the courts of Canada, without prejudice to any mandatory jurisdiction rights you may have under applicable law.